Troubleshooting

Check your connection and in-app speed

This helps Davie see what speed Fire VT is receiving on your device.

1. Check your device is connected to the correct Wi-Fi network or Ethernet connection.
2. Try another app on the same device to see whether the connection problem affects more than Fire VT.
3. In Fire VT, open Settings → Speed Test → Run Speed Test.
4. Let the test finish, take a photo or screenshot of the results and send it to Davie. Include the time, device model, Wi-Fi or Ethernet connection and whether a VPN was active.
5. Restart your device and router if needed. Let the router fully reconnect; do not factory reset it.
6. If possible, test Ethernet instead of Wi-Fi, or briefly try a phone hotspot. A hotspot uses mobile data, so keep the test short.
7. Tell Davie whether the issue affects all content, one section, other apps or only one network.