HELP FOR YOUR DEVICE
Other Android devices
Help for compatible Android TV boxes, NVIDIA Shield, phones and tablets. Check that the current APK supports your model and software.
Getting installed
Other Android devices help
These details help Davie choose the right instructions.
Read guide →Allow APK installation on Android
Give installation permission to the app that is opening your trusted APK.
Read guide →Find a downloaded APK
Use this when a download has finished but the installation window has disappeared.
Read guide →Cache and app updates
App and playback problems
Fix a parsing error
Check the download, storage and compatibility. Fire OS notes apply only to Fire TV devices.
Read guide →Help with logging in
Use the Fire VT account details supplied for your service.
Read guide →First steps for app or playback problems
Try one change at a time and check playback after each step.
Read guide →Fix missing sound or audio out of sync
Start with the sound and track checks. Fire TV’s PCM setting applies only to supported Fire TV devices.
Read guide →Connection and everyday help
Check your connection and in-app speed
This helps Davie see what speed Fire VT is receiving on your device.
Read guide →Check your broadband filters
Use this when a trusted site or app appears to be blocked on your home connection. Filters are one possible cause; changing them is not a guaranteed fix for buffering or slow speeds.
Read guide →Add Fire VT to your home screen
The exact controls depend on your device launcher.
Read guide →Send Davie the details he needs
A clear message helps avoid repeated questions.
Read guide →Still need a hand?
Build a support message with your device details, error and checks so Davie can help.