HELP FOR YOUR DEVICE
Firestick / Fire TV
Installation and fixes for compatible Fire OS devices. Check your exact model and software before installing an APK.
Getting installed
Install Fire VT on a Firestick
For compatible Fire TV devices running Fire OS. Android APK instructions do not apply to Vega devices.
Read guide →Firestick / Fire TV help
These details help Davie choose the right instructions.
Read guide →Find a downloaded APK
Use this when a download has finished but the installation window has disappeared.
Read guide →Cache, storage and app resets
Clear the cache on a Firestick
Clearing cache removes temporary files and may help an app that is slow or behaving unexpectedly.
Read guide →Free space on your Firestick
Fire VT requires at least 1.3GB of available storage according to VYRON’s installation requirements. Aim for 1.5–2GB where possible.
Read guide →Clear Cache & Data
How to Clear the Cache on a Fire TV Stick and Other Fire TV Devices
Read guide →Update or reinstall Fire VT
Have your account username and password ready before reinstalling.
Read guide →App and playback problems
Fix a parsing error
Check the download, storage and compatibility. Fire OS notes apply only to Fire TV devices.
Read guide →Fire VT opens but menus are missing
Check the app’s media permission on your Firestick.
Read guide →Help with logging in
Use the Fire VT account details supplied for your service.
Read guide →First steps for app or playback problems
Try one change at a time and check playback after each step.
Read guide →Fix missing sound or audio out of sync
Start with the sound and track checks. Fire TV’s PCM setting applies only to supported Fire TV devices.
Read guide →Connection and everyday help
Check your connection and in-app speed
This helps Davie see what speed Fire VT is receiving on your device.
Read guide →Check your broadband filters
Use this when a trusted site or app appears to be blocked on your home connection. Filters are one possible cause; changing them is not a guaranteed fix for buffering or slow speeds.
Read guide →Add Fire VT to your home screen
The exact controls depend on your device launcher.
Read guide →Send Davie the details he needs
A clear message helps avoid repeated questions.
Read guide →Still need a hand?
Build a support message with your device details, error and checks so Davie can help.